Well this week was a big old fail on the stuff reduction experiment because I bought a new mobile phone. I didn’t want to, but anyone who has tried to have a phone conversation with me in the last few months will attest to the fact that my phone was stuffed. It dropped out every few minutes and left me and the person on the other end talking to fresh air. This is probably not a great look given my phone is the main point of contact for my business, and I do need to work.
So why did I buy a new one and not just get it fixed? To be honest I wasn’t convinced that it was mendable, it has always been a lemon of a phone and this was just one in a long list of faults. An cheap phones at Officeworks sealed the deal (excuses I know).
So having talked myself into the purchase, I went online, found the phone, clicked the ‘buy’ button and handed over my virtual cash – easy, it would arrive the next day.
The next day I waited, mid afternoon I got a little email saying my parcel was on its way, the anticipation! Then I got another message telling me it had been delivered – yippee!!. Only it hadn’t – not to me, at least. I spent a few tense minutes trying to find a phone number on the Officeworks website and finally managed to make the call and talk to a real human. They looked at their system and told me it had been delivered, I told them it may well have been delivered but it hadn’t been delivered to me, I suggested another street it may have gone to (this has happened before). They told me they would investigate – I had little hope. Then about an hour later the dog went bananas and a man turned up with my parcel – it had indeed been left at completely the wrong house. This was one of 4 parcels that was incorrectly delivered to/from me in one week. One went to the wrong street number, two to the wrong street and one to the wrong country. Safe to say I did have words with Australia Post, they offered apologies and the reassurance that they would ‘look into it’.
Having tracked down the phone I foolishly ordered a cover and screen protectors on-line – the screen protectors turned up smashed and the cover hasn’t turned up, if that experience does not encourage me to go back to my no buying ways I don’t know what would. My consumers calamities must be nice for the people at the other street who receive most of my goods but it is not good for my blood pressure.